What is it?
Series of 8 one-hour coaching sessions.
Live, one-on-one meetings over Zoom
Total customized to your business
Flexible scheduling
A specific action plan for your business based on the 7 Principles of Exceptional Hospitality
What You’ll Accomplish
ID the details of your customer journey and enhance those interactions
How to be more creative in your business so you can create unique experiences that get people talking about you
Craft a Sense of Arrival for your customers
ID Pain Points and solutions
Of course, we’ll bring it back to increasing your revenues and profits
What is Customer Experience (CX) and how you can use it to grow your business
How to create a hospitality culture centered around your team
Establishing common values that make people want to join your movement
Creating YOUR compelling Story
Analyze your physical space and ID areas for improvement
Who it’s For
Independent businesses who want to outcompete the big brands.
Businesses who plan to be in business 36 months from now.
Businesses who don’t mind standing out and don’t mind “buzz”
Leaders who are ready for hard work and a commitment to change
Who it’s NOT For
Businesses looking for a “hack” or quick bottom line increase.
Businesses who are happy just getting their “fair share.”
Business leaders who already know it all and aren’t willing to change.
Those who fear change.
FAQs
Q: Is this an online or email course?
A: No, it is live over Zoom.
Q: Is this a group course?
A: No, it is one-on-one, with me, completely customized to you and your business.
Q: Is there homework?
A: Yes. You will have work to do each week that will help you put into practice the things you learn immediately. Plus, it will help you prepare for the next week.
Q: What are the dates of the course?
A: Because it is one on one and customized, we will determine the dates and times together to fit your schedule.
Q: Will I have a chance to ask about specific issues I’m facing?
A: Yes, there will be some opportunity within the structure of the course. If you have issues you want to take a deeper dive on, you will have a chance to book a FREE one-hour follow consultation with me at the end of the course.
Have more questions? Give me a call at 239-810-1675 or email Ted@TedYeatts.com
